Customer Care Spec_

At One Main, Customer Service Representatives empower customers – understanding customer needs and providing solutions. while learning the core functionalities of our business at One Main allowing them to grow their  the Role Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution

OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification

Handling customer complaints, branch issues, delinquency levels and refunds

Multiple portfolio servicing, including cash advances, convenience checks and settlements

Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures

Negotiate with customers to resolve account matters

Maintain and notate all appropriate information and documentation on customer accounts

Lien releases paid out processing, questions regarding closed or resolved accounts

Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets

Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing

Customer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses

Requirements HS Diploma/GED Preferred Requirements2-4 years’ Call Center experience preferred

Proven track record and demonstrated ability to listen and offer appropriate products or services and customer solutions

Demonstrated customer service skills

Excellent and engaging communication skills

Ability to thrive in a fast-paced team environment and work in several systems simultaneously

Ability to quickly analyze challenging problems / situations and provide solutions

Bilingual English / Spanish skills a plus, but not required

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.