Outreach; Eligibility Assistance Worker

Summary

The Outreach Work supports the Patient Centered Medical Home (PCMH) model by working with community members to increase access to affordable health care. The Outreach Worker conducts outreach and educational activities with an emphasis on assisting community members in enrollment in the Kentucky Health Benefits Exchange. The Outreach Worker will be an integral member of the patient engagement and support team.

The Outreach Worker position is funded through grant funds and continuation is contingent on these funds.

• Conduct outreach activities at local and regional events to educate community members
• Participate in trainings provided by the state related to enrollment in the Kentucky Health Benefits Exchange (KHBE) and pass appropriate certification exams.
• Conduct training for health center staff and other agency staff as requested
• Assist qualified persons in enrollment and / or re-enrollment in the KHBE in‑person and by phone.
• Accept referrals for assistance with enrollment and re‑enrollment.
• Maintain all required documentation and submit monthly reports detailing outreach and enrollment efforts
• Travel to consumer locations to assist with enrollment activities (i.e., home visits, other agencies, churches, etc.)
• Assist consumers in the appeals process when needed
• Maintain a high level of consumer satisfaction
• Assist consumers with referrals to health care resources within their community

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non‑clinical staff. All employees must embrace a team‑based approach to patient care and understand that each role is important to our success.
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
• All team members will be involved in the process of improving quality incomes.
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
• Team members will participate in Grace Health's advocacy program.

The Outreach Worker must be able to travel locally and regionally as well as attend conferences, training and other events as required in order to maintain proficiency in fulfilling the responsibilities of the position. Reliable transportation is essential to performing the duties of this position.

To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal skills, including strong verbal and written communication skills
• Experience with public speaking and presentations
• Competent in use of software including Excel and database management
• Excellent organizational skills
• Ability to work in a team‑oriented environment
• Ability to manage multiple assignments independently
• Knowledge of community needs and initiatives and/or experience working in a community health setting
• Valid driver’s license and access to reliable vehicle
• Knowledge of local and regional resources for low‑income and at‑risk populations

Minimum of Associates Degree in Human Services;
Bachelor’s in Social Work preferred

The physical demands described here are representative of those that must be met by an employee…