IT Specialist – Level 2​/Support

Requirements Must have:

• Community College Diploma or University Degree in Computer Science, Computer Networking, Cybersecurity, or a related field
• Relevant cybersecurity or IT certifications such as Security+, Network+, Microsoft, or Fortinet are strong assets
• At least 3 years of experience in an IT support or service environment
• Minimum 3 years of troubleshooting experience with Microsoft Windows operating systems (7, 10, 11)
• 3 years of experience with Microsoft Office and Microsoft 365 Admin Console
• Experience with cybersecurity tools like EDR/AV and RMM platforms is essential
• Strong analytical and troubleshooting capabilities
• Excellent verbal and written communication skills in English
• Valid driver's license and reliable vehicle for client site visits
• Organized, dependable, and detail-oriented

• Deliver Level 2 and Level 3 technical support for desktops, servers, and client infrastructure – Resolve escalated tickets and complex technical issues originating from Level 1 support – Troubleshoot and provide support for computer hardware, operating systems, and peripherals (printers, scanners, monitors, etc.) – Support Microsoft Windows operating systems and provide remote, phone-based, and on-site technical assistance as needed – Deploy, manage, and monitor cybersecurity solutions including RMM, EDR/AV, and other related tools – Assist in security incident response, investigation, and remediation efforts – Perform security hardening, patch management, and vulnerability remediation across client environments – Support firewall configuration, rule management, and VPN setups (Fortinet experience is an asset) – Administer and support Microsoft Windows Server environments and Microsoft 365, including Microsoft 365 Admin Console and Exchange Online – Configure and troubleshoot network infrastructure, routers, switches, firewalls, and wireless access points – Support virtualization platforms such as VMware and Hyper-V, and VoIP PBX systems as needed – Create and maintain accurate technical documentation and knowledge base articles – Communicate effectively with non-technical clients regarding security risks and technical issues – Participate in on-call rotation and provide occasional after-hours support as required

At IDS | Beyond Technology, we are a technical solutions company based in London, Ontario, specializing in digital, visual, and communications technologies. Our services encompass digital signage, interactive applications, computer sales and support, telecom/VoIP, and security systems. As a small, tight-knit team, we pride ourselves on our dedication to technical excellence, collaboration, and delivering reliable, secure solutions to our clients. We offer benefits such as medical care, paid time off, and a casual dress code, fostering a supportive and flexible work environment.