Desktop Support- London, KY

Job Description

Job #: 3019971

Duration: 12+ Months

Location:

85 State Police Rd, London, KY

COT Southern Field Services is seeking a knowledgeable and customer-focused Desktop Support Technician to join our team in the London, KY area. This role provides both remote and in‑person technical support to agency users, making strong communication and customer service skills just as important as technical expertise.

• Provide hands‑on and remote desktop support to end users
• Install, configure, troubleshoot, and repair hardware and software in a Windows‑based environment
• Perform basic network troubleshooting
• Document issues, resolutions, and follow‑up actions
• Maintain and track equipment as needed
• Support users professionally and effectively, ensuring a positive service experience
• Lift and carry heavy equipment and work in physically demanding positions when required
• Travel locally as needed to support field operations

• 1–2 years of desktop support experience (preferred)
• Strong understanding of Windows operating systems and common desktop applications
• Basic knowledge of networking concepts and troubleshooting
• Excellent customer service and communication skills
• Valid driver’s license
• Ability to lift and carry heavy objects and work in uncomfortable positions for extended periods

• Experience supporting government or enterprise environments
• Familiarity with ticketing systems
• Ability to work independently and manage time effectively

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated. 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060. NYSE: ASGN.