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Global VP of Support & AI-Driven Customer Excellence
Job in
London, Laurel County, Kentucky, 40741, USA
Listed on 2026-07-16
Listing for:
Medium
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Cloudinary is seeking a VP of Global Support to lead its worldwide Support organization. The ideal candidate will define and execute support strategy, driving customer satisfaction, while leveraging AI and automation to modernize support services.
Responsibilities include leading a global team, enhancing customer satisfaction, and representing the voice of the customer at the executive level. Candidates should have over 10 years of technical support experience in enterprise SaaS, showcasing strong leadership skills and the ability to engage on complex technical issues.
Cloudinary values diversity and offers a robust benefits package including wellness policies and development stipends.
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