Product Solutions Architect

Responsibilities

• Has technical ownership for a product or solution
• Influences product improvement plans
• Understands and articulates business challenges and opportunities for assigned product or solution
• Remains cognizant of industry changes, challenges and findings; integrates industry issues for customer benefit
• Provides recommendations for functionality improvements based on own/customer feedback
• Contributes to developing product architectural documentation for assigned products, in collaboration with product teams
• Engages in complex technical discussions with customers/partners to demonstrate new technologies and products specifications
• May present value proposition of products to customers/partners and other internal and external stakeholders (e.g., CX partners, Field, Sales Enablement and/or Engineering teams)
• Researches information and analyzes findings (typically on multiple technologies on a single platform) to articulate competitive differentiation
• Creates output/findings reports (e.g., hardware product breakdowns) to communicate findings to peer/senior team members
• Guides the creation of field/customer-facing technical collateral (e.g., technical white papers, deployment guides, methodology documents) for new products and technology releases

• 10+ years in a TME, SE, or other similar customer-facing role
• Networking domain expertise
• Extensive customer and field experience, ideally covering both enterprises and service providers
• Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures
• Bachelor’s degree, preferably in computer science or engineering
• Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, Cloud Ops, Dev Ops, and automation