Office Manager

Office Manager

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area offers:

• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development

And more! As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction.

Key Responsibilities

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Maintain professional office culture.
• Ensure delivery of appropriate training and onboarding to all office personnel.
• Plan and facilitate monthly team meetings.
• Monitor National Accounts program compliance, and other franchise compliance.
• Manage and disposition lead sources.
• Monitor federal/state compliance and training completion regarding risk management.
• Act as the Subject Matter Expert for all office related technology and processes.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Develop and maintain office division annual plan and manage performance.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Position Requirements

• 5+ years of office, accounting, or customer service management experience
• Experience in building a strong team with tangible leadership skills
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice
• Self-motivated and goal-oriented with the ability to multi-task
• Monthly travel to satellite locations.
• Capability to work in a fast-paced, team-oriented office environment
• Solid organizational and planning capabilities with strong attention to detail
• Ability to learn new software and proprietary software
• High school diploma/GED, college degree preferred
• Proficiency in Microsoft Office or equivalent software.
• IICRC certifications preferred
• Xactimate certifications preferred
• Construction management experience preferred
• Ability to successfully complete a background check subject to applicable law
• Customer service industry experience a plus
• Bilingual a plus

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check and clean driving record subject to applicable law Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.

Compensation: $50,000.00 - $55,000.00 per year