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Complaints Manager & Quality Lead
Job in
London, Laurel County, Kentucky, 40741, USA
Listed on 2026-08-30
Listing for:
Zopa
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Regulatory Compliance Specialist
Job Description & How to Apply Below
Zopa is redefining approachable banking with a focus on customer-centric service excellence. We are seeking a Complaints Manager to lead the day-to-day complaints function and DSAR activity, reporting to the Head of Complaints.
You will manage a team, ensure regulatory compliance, and drive improvements across the business. The role requires strong people leadership, a deep understanding of regulatory requirements, and a passion for delivering quality customer outcomes in a fast-paced
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