Telecom Technician

Telecommunication Technician 3 (Site Admin Technician
3)

Via Path is looking for a Telecommunication Technician 3 (Site Admin Technician
3) to join the Field Services team. Under the direction of the Field Service Manager, this role is largely independent with limited direct supervision, providing remedial repair, preventive maintenance, and system reliability services. The technician may also administer kiosk collection/service activities for customers across an assigned territory.

• Serve as a positive ambassador representative for Via Path by demonstrating “Service Excellence.”
• Responsible for overall service of Via Path products at assigned customer sites and willing to assist the customer at all times.
• Prioritize and plan assigned service calls.
• Communicate updates associated with assigned service calls.
• Escalate problems when appropriate.
• Interact professionally with customers to foster positive relationships.
• Act as the point of contact for facility staff regarding any issues with customer accounts.
• Replace telephony hardware and network components, implementing basic maintenance practices.
• Pull cable, mount network devices, and install telephony hardware.
• Administer kiosk service and collections, clear bill/paper jams, and deposit monies at assigned financial institutions.
• Perform basic troubleshooting: define problems, collect data, establish facts, and draw valid conclusions; assist Technical Support with corrective action on deployed hardware and software. Develop working knowledge of all operating standards, practices, and procedures.
• Wiring troubleshooting: trace and repair or replace damaged wiring and effect repairs on 66‑blocks or cutoff switches.
• Handle special projects as assigned by the Field Service Manager.
• Scheduled and/or unscheduled overtime work and callouts are expected.
• Energize and foster an effective and impactful team environment.
• Troubleshoot video visitation session issues with guidance from Via Path Technical Support when applicable.
• Perform basic troubleshooting of tablet functionality, applications, and Wi‑Fi connectivity issues when applicable.
• Return damaged or inoperable equipment in accordance with the Via Path Return Merchandise Authorization process.

• High school diploma or general education degree (GED) required.
• Minimum of 2‑4 years of related experience.
• Experience troubleshooting, defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Proficient in Windows OS, MS Office, and other required software programs.
• Proficient with telephony and networking, including copper, CAT 5/6, and fiber optic wiring.
• Knowledge of wiring color codes and fabrication of data cabling.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license and be willing to travel daily to various customer sites, with potential overnight trips.
• Ready to work in environments such as government agencies, jails, and prisons, maintaining stringent security guidelines at all times.
• Ability and willingness to work scheduled/un‑scheduled overtime and after‑hours callouts.

Via Path is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, Via Path does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law.

Via Path’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick…