Help Desk Analyst 2-Video Support​/ HD2

Help Desk Analyst 2-Video Support/ HD2

Job will be in person working in London, Ohio. Equipment supplied

Client expects a video support specialist extremely well-rounded in processing and scheduling video conference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.

• Process and schedule for video conference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.

• Utilize Microsoft O365

• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network

• Use professional written and oral communication

• Work successfully across multiple teams

• Provide analytical and troubleshooting support for video endpoints and fiber networks

• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences

• Prefer experience with Polycom and Cisco infrastructure and endpoints

• Provide limited audio/video support for management off-site activities

• Maintain strict confidentiality for all videoconferencing activities

• Report operational and technical issues to managers.

Preferred Education:

4-year college degree

Years of Relevant

Experience:

2 years

Experience with Polycom and Cisco infrastructure and endpoints

Highly desired

College degree Required

4 Years Utilize Microsoft Officer 365 Required

Use professional written and oral communication Required

Work successfully across multiple teams Required

• Medical, dental, and vision insurance

• 401(k)

Other standard benefits as applicable

About Unicon:
Unicon is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. Unicon is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.