DRC-Help Desk Analyst 2-Video Support​/ HD2

Video Support Specialist

Job will be in person working in London, Ohio. Equipment supplied.

ODRC expects a video support specialist extremely well-rounded in processing and scheduling video conference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.

Preferred Education:

4-year college degree

2 years

• Process and schedule for video conference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
• Utilize Microsoft O365
• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
• Use professional written and oral communication
• Work successfully across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for management off-site activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.

• Experience with Polycom and Cisco infrastructure and endpoints
  - Highly desired - 0
• College degree
  - Required - 4 Years
• Utilize Microsoft Office 365 - Required - 0
• Use professional written and oral communication
  - Required - 0
• Work successfully across multiple teams
  - Required - 0

• No.
  
  - Question
• Question1 - Please confirm if your candidate is ready to work full time in London office instead of hybrid if selected for this position.
• Question2 - Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours.
  
  It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.