Video Support Specialist

Video Support Specialist
Onsite

Description:
Diversified Systems is searching for a Video Support Specialist to support the videoconferencing operations of a large enterprise environment. The consultant will be responsible for processing and scheduling video conference requests, supporting daily operations of a multisite videoconferencing network, providing technical support for video conferencing infrastructure, and ensuring reliable communication services.

The Video Support Specialist will be extremely well-rounded in processing and scheduling video conference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.

Responsibilities:

• Process and schedule video conference requests and manage other issues via telephone and email. Last year more than 12,000 conferences were scheduled.
• Utilize Microsoft Office 365.
• Assist with day-to-day management of videoconferencing operations for a multisite videoconferencing network.
• Use professional written and oral communication.
• Work successfully across multiple teams.
• Provide analytical and troubleshooting support for video endpoints and fiber networks.
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences.
• Provide limited audio/video support for management off-site activities.
• Maintain strict confidentiality for all videoconferencing activities.
• Report operational and technical issues to managers.

Requirements:

• 4-year college degree required.
• 2 years of relevant experience required.
• Experience utilizing Microsoft Office 365 required.
• Professional written and oral communication skills required.
• Ability to work successfully across multiple teams required.
• Experience with Polycom and Cisco infrastructure and endpoints highly desired.
• Experience with Polycom RMX, Resource Manager, and endpoints highly desired.

About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve.

As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.