Senior Group & Event Planner

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveler. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

• Handle and convert group and event enquiries including RFPs in line with revenue targets, while effectively managing the event diary to maximize space utilization, regularly reviewing tentative bookings, and pursuing new business opportunities through lapsed account reconnection and upselling.
• Organize and manage all aspects of assigned group bookings and events from enquiry through post-event follow-up, conduct engaging site inspections showcasing venue services, and provide timely documentation including proposals, contracts, function sheets, and event orders
• Ensure accurate management of event deposits, payments, and final invoices in line with hotel standards, maintain the chase/trace system for scheduled follow-ups and client interactions, and assist with commercial reporting including Conference & Events, pace, and forecast reports
• Collaborate with the Director of Sales to generate leads, secure appointments, and support M&E FAM trips, while maintaining strong product and local area knowledge to identify upselling opportunities and maximize client satisfaction
• Support day-to-day coordination of the Groups and Events team ensuring high performance standards, assist with onboarding and training new members, and communicate effectively across all hotel departments to ensure client requirements are understood and delivered accurately.

Previous experience in a premium hospitality setting is preferred. You have strong attention to detail, a reliable work ethic, and proficiency in conversational English to communicate effectively with colleagues and guests.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.

We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Apply today for this Senior Group & Event Planner role and start your journey with Hyatt Hotels!

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