Receptionist - White House

Overview

At Soho House, as the Receptionist
, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 year’s continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic:
  Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Team Events:
  From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms in a hospitable manner
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
• Be well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
• Support, redirect and problem-solve in real-time to ensure any guest-related concerns are addressed and action items are set
• Assist guests by checking/retrieving their coats and/or items they left
• Build relationships with members and guests and communicate red flags and positive feedback to management
• Influence a fun and positive atmosphere by being approachable and professional
• Assist management with new hires by training Soho Standards and steps of service expected daily
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

• 2–3 years’ experience in a front desk role
• Experience in luxury hospitality or private members clubs
• Strong leadership and team coordination skills
• Excellent verbal and written communication
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
• Calm under pressure and adept at resolving issues with a guest-first mindset

To apply, please visit the Soho House careers page.

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