Receptionist Front Office · Inn Airport

Overview

£25,396.80 Per Annum / £12.21 Per Hour, 40 Hours per week

We are looking for a friendly, passionate and energetic Receptionist to join our team. First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to questions and be able to offer information about hotel services, facilities and the local area to help make the guest’s visit special.

You will be the face of our hotel, not just to guests staying on property but to guests visiting our restaurants, bars and meeting rooms. You must have a natural hospitality charm and a passion for service.

Ideally you will have experience of working within a branded hotel environment, but this isn’t essential and full training will be provided.

We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. This means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

• Be the face of the hotel and provide a warm, helpful welcome to guests and visitors.

• Answer questions and provide information about hotel services, facilities and local area.

• Assist guests with enquiries and direct them to appropriate hotel facilities (restaurants, bars, meeting rooms).

• Maintain a professional appearance and uphold high standards of hospitality and service.

• Experience in a branded hotel environment is preferred but not essential; full training will be provided.

• Excellent communication and interpersonal skills with a natural hospitality charm.

• Flexible to work a range of shifts, including evenings and weekends.

• Willingness to participate in career training and development opportunities.

• Exclusive discounts for you, your friends and family

• Valor team member rates at UK hotels, with rooms from just £30 Bed and Breakfast

• Discounted stays for friends and family

• 50% discount when dining in our restaurants and bars

• Free meals while on duty

• Access to high-street discounts on a range of shops and experiences

• Up to 40% savings through the Cycle To Work Scheme

• Generous refer-a-friend bonuses, starting at £250

• A calendar of wellness activities and our #Healthy Habits campaign

• Employee Assistance Programme, free confidential advice 24/7 for you and your family

• Healthcare Cash Plan options

• Fully funded apprenticeship programmes

• Internal development programmes to support growth

• Monthly and annual team member service awards

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, Double Tree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.