Receptionist, Hospitality ​/ Hotel ​/ Catering

Do you strive to deliver excellence in an atmosphere of luxury and sophistication?

Home House, the epitome of elegance and prestige, is seeking a dynamic individual to join our Front of House team as a Receptionist.

Join our family:
Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality.

Career growth:
Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development.

Prestigious environment:
Work in one of London's most exclusive private members' clubs in an opulent setting.

Exceptional standards:
Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.

Vibrant atmosphere:
Immerse yourself in the unique energy of Home House.

Follow our Standard Operating Procedures consistently in order to maintain our standards of guest service and provide a warm welcome to each member and guest.

Aid guests throughout their stay in a friendly and professional manner, including providing information and booking services.

Have complete knowledge of facilities, room rates, promotions and hours of operation across both Houses so that you can positively approach bedroom, room service and F&B outlet sales opportunities.

Handle all guest enquiries and special requests to standard, liaising with Housekeeping and Maintenance when required.

Assist guests in a courteous and helpful manner, completing bedroom check-in procedures in full, offering cloakroom facilities and escorting guests to the relevant area of the House as required.

Strictly adhere to valuable items, left luggage and lost property procedures.

Effectively liaise with Housekeeping to advise them of departures, arrivals, extended stays and special requests.

Ensure each membership card is swiped and guests are signed in upon arrival.

When operating the telephones, always ensure that the lines are covered and calls forwarded efficiently.

Handle all reservation requests with care, following procedures in order to convert into bedroom, F&B outlet or events bookings.

Encourage and respond to guest feedback.

Maintain the confidentiality and security of all visitors and their guests.

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for career advancement and ongoing training.
• Competitive salary and pension.
• Private health insurance and Employee Assistance scheme.
• Gym and retail discounts.
• 50% taxi contribution for late-night shifts.
• Complimentary meals on duty.
• In-House experiences at both Home House and Home Grown.
• Stream (formerly Wagestream).
• Full uniform is provided.

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!