Corporate Receptionist

Company Description

Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialised property types.

Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.

Customer and Staff Experience at Colliers is modernising to provide a positive holistic experience for anyone who visits and works within our space at 95

Wigmore Street.

Reporting to the Customer and Workplace Experience Manager you will provide Front of House (FOH) and Hospitality support to our 7th floor Client and event suite.

You will predominantly work alongside other Customer Experience (CX) team members supporting the client suite, but have the ability to step in, to help support any workplace experience initiatives that the business requires from time to time making this a multifunctional role within the wider team.

The role involves building strong professional relationships with internal and external stakeholders, ensuring the highest quality of service and customer satisfaction, understanding briefs, executing strategies with continuous quality, and maintaining a collaborative, positive and efficient work environment.

If you are a proactive individual with strong organizational, communication, and problem-solving skills, who thrives in a dynamic, customer-focused environment. We would love to hear from you about this exciting role.

1. Front of House & Hospitality Service

• Work as part of a skilled Front of House team, ensuring a smooth client journey from arrival to departure.
• Oversee the presentation of Colliers’ Front of House facilities and work with internal Facilities and IT teams to maintain high standards.
• Manage daily Front of House operations, including meeting room checks, reception appearance, and ensuring first impressions standards.
• Implement and review Front of House procedures and policies to ensure visitor safety and security.
• Handle clients’ visit management and meeting room bookings to avoid conflicts.
• Provide concierge services and address client inquiries or complaints in a timely and professional manner.
• Ensure meeting rooms and facilities are presentable and functioning.
• Collaborate with clients to ensure hospitality delivery meets expectations.
• Deliver customer service with maximum efficiency, maintaining a proactive approach to anticipating client needs.
• Ensure client lounge F&B station is maintained and stock. Serve F&B in the client lounge as required.
• Monitor Hospitality device and identify any last-minute requests.
• Ensuring that there is clean furniture, tables and chairs available for the clients and ensuring presentation is at the forefront of everything you do.
• Clean and maintain hospitality equipment i.e. coffee machines, fridges and dishwasher on the client floor.
• Assist the CX Supervisor to do the weekly/daily food & beverages orders and deliveries as required.
• Preparation of all hospitality requirements ensuring all items (food and drinks) are available and if not reporting this to the Customer and Workplace Experience Manager.
• Ensure all Hospitality tasks and checklists are completed as assigned daily/weekly/monthly.
• Assist to carry out weekly beverage inventory and submit a stock reports.
• Responding to telephone or email enquiries from internal or external clients in a professional manner and ensuring appropriate follow up on any actions required.
• Ensuring hospitality pantry, storeroom are maintained clean and tidy.

2. Staff Management

• Supervise, train, and schedule temp staff (with CX Manager approval).
• Ensure temp staff adhere to Colliers’ policies and procedures.
• Foster team spirit and collaboration in a busy environment.
• Lead by example, consistently demonstrating excellent service standards and inspiring the CX team to deliver a 5-star experience.

3. Other…