Reservations Manager

We are now recruiting a Reservations Manager at our Holiday Inn Bloomsbury Hotel. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London, our newly acquired and refurbished IHG Brand, Holiday Inn Bloomsbury Hotel boasts 317 rooms, a Starbucks ground‑floor coffee bar, a Media Lounge & co‑working space, the Stylish Artful Critic Bar, 13 meeting rooms and a ballroom.

As Reservations Manager you will be responsible for managing the day‑to‑day operation of the Reservations department – ensuring that all systems and procedures identified in the reservations audit are completed. You will be the first point of contact that our guests have with Holiday Inn Bloomsbury, promoting the IHG way of sales, recognising IHG rewards members and promoting IHG properties and standards.

It will be your job to ensure that the department provides a high level of customer service that meets the brand standard for all reservations, and that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.

• Respond promptly with reservations for Holiday Inn Bloomsbury, update and amend bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
• Manage and fully understand all systems in the hotel relating to front office control and strategic management (e.g. Holidex, OXI Interface, Opera PMS, Configuration, S&C and channel manager as IHG Concerto).
• Display a pro‑active and innovative approach to skills development and standards enhancement with your team.
• Ensure that communication procedures are effective and efficient on a day‑to‑day basis, enabling the operation to plan and deliver all customer service requirements.
• Keep up to date and provide information on new and current offers, packages, prices and information about the hotels in the group.
• Follow sales and revenue strategy to make new bookings and offers.

• Ideally you will have previous experience in Hotels Reservations management and IHG property.
• A good level of spoken and written English.
• You have a positive can‑do attitude, with the ability to work both independently and as part of a team.
• You have a confident and engaging telephone manner.
• Flexible and reliable to work allocated shifts.
• Working knowledge of Opera or similar PMS is preferred, positive in outlook and energy.
• Driven to care deeply about guests and colleagues.
• Ready to collaborate and innovate.
• Committed to enabling growth – for yourself and the business.
• Proud to contribute to a 185‑year legacy.

With a 185‑year legacy, our company combines the stability of a long‑standing 7th‑generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family‑run company dedicated to rewriting the traditional hospitality mindset.

We operate eight hotels and nine restaurants in the heart of Bloomsbury, London, and we believe that great hospitality starts with the right people.

We are a proud family‑owned business with a remarkable 185‑year legacy in the heart of London. At Imperial London Hotels, we’re on a mission to make authentic London experiences and truly memorable stays accessible to everyone. We’re challenging outdated hospitality norms and shaping the future with a fresh, forward‑thinking approach across our growing portfolio of eight unique hotels (3,463 rooms) and nine vibrant pubs, bars and restaurants, all located in the cultural hub of Bloomsbury.

Since 1837, Imperial London Hotels has welcomed guests as an independent, family‑run company in Bloomsbury, Central London. Today we operate seven much‑loved 3‑ and 4‑star hotels – including the UK’s largest hotel, the iconic Royal National (1,630+ rooms) – plus the Bedford, City Sleeper, President, Tavistock, Morton, and Holiday Inn Bloomsbury.

In 2026 we’ll unveil our new…