Duty Manager

An exciting opportunity has arisen for a passionate and driven Duty Manager to join the team at Criterion Hospitality
.

As Duty Manager, you will play a key role in the day-to-day operation of the hotel
, supporting the Front Office Manager and wider management team to ensure smooth operations, excellent guest experience, and high service standards across all shifts.

As Duty Manager
, you will:

• Support the Front Office Manager in the effective day-to-day operation of the Front Office and public areas
• Take responsibility for the hotel during assigned shifts, acting as the senior operational presence on duty
• Lead proactive lobby and guest journey management
  , ensuring a visible, approachable management presence
• Handle guest queries, feedback, and complaints professionally, resolving issues in real time
• Lead, motivate, and support front office team members through a hands‑on, lead‑by‑example approach
• Ensure consistent delivery of exceptional customer service standards
• Support training, coaching, and development of the Front Office team
• Ensure compliance with brand standards, health & safety, and operational procedures
• Liaise with other departments to ensure a seamless guest experience
• Step in operationally where required to support the team during busy periods

• Previous experience as a Duty Manager, Guest Service Manager, or similar supervisory role within a hotel environment
• Strong working knowledge of Front Office operations
• A hands‑on leader who leads by example and inspires their team
• Confident, professional, and personable, with strong presence and communication skills
• Passionate about service delivery and guest experience
• Comfortable working in a fast‑paced, high‑volume environment
• Flexible to work shifts, including evenings and weekends