Assistant Front Office Manager

Job Description

Assistant Front Office Manager (
HOT0

CCCE
)

HOT0

CCCE

London Hilton on Park Lane
22 Park Lane, London, W1K 1BE

The London Hilton on Park Lane is the world’s first Hilton to open within the United Kingdom, located in Mayfair. The five‑star luxury hotel has 453 rooms, including 56 suites and a Presidential Suite, and offers 16 meeting rooms. It has recently celebrated its 60th anniversary (2023) and is undergoing renovations, including a refurbished lobby level and new restaurant and bar.

The venue’s Grand Ballroom, Wellington Ballroom, and Harvest Suite accommodate 160 to 1,200 guests for events.

• Annual salary up to £39,715
• 28 days paid holiday, increasing with service
• Exclusive perks through our online discount portal
• Access to leadership and development programmes through Hilton University
• Exceptional career opportunities
• Industry‑leading team‑member discounts on hotel stays for you, family and friends
• Well‑being programmes to support thriving in the workplace
• Reward programmes, incentives and team‑member recognition, plus long‑service awards
• 50% off in Hilton restaurants and bars (subject to individual outlet restrictions)
• Friend‑recommendation incentive
• Uniforms provided and laundered complimentary
• Recognition as a ‘Great Place to Work’
• Free meals on shift

• Assist the Front Office Manager in overseeing the entire Front Office operation to maintain high standards
• Evaluate guest‑satisfaction levels and monitor trends, focusing on continuous improvement
• Ensure regular and VIP guests are recognised and that the department operates with a sales attitude, promoting the hotel brand’s loyalty scheme
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
• Assist with setting departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the Front Office Team, emphasising training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, including local area information, and are continually trained
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings in the absence of the Front Office Manager, and produce minutes
• Assist with staff performance issues in compliance with company policies and procedures
• Assist with recruiting, managing, training and developing the Front Office team
• Adhere to policies and procedures when working with front‑of‑house equipment and property management systems

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work independently and as part of a team

• In line with the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom.
• Documentation will be required at the interview stage (EU Nationals must provide share code to verify EU Settled/Pre‑Settled status).

Full‑time

Guest Services, Operations, and Front Office

At Hilton, “It Matters Where You Stay,” but the stay is only one side of the story. Every job contributes to unforgettable experiences for our guests, making the stay truly magical.

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