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Guest Services Executive
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-02
Listing for:
MERCURE SINGAPORE BUGIS
Full Time
position Listed on 2026-03-02
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Hotel Front Desk
Job Description & How to Apply Below
Duties
- Assists guests with check-in and check out, attends to guests’ enquiries, feedback and complaints, ensures guests satisfaction by providing high-quality services, and supervises and assists juniors in work operations.
- Ensures that guests' stay at the hotel is memorable
- Assists Duty Managers in resolving issues while they’re not available.
- Manages and motivates front-office teams to provide high-quality services to guests.
- Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
- Helps the department meet its targets.
- Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management).
- Opera system knowledge
- Diploma holder (preferably Hospitality Management)
- Minimum 3 years of hotel front office working experience.
- Able to speak and understand English
- Independent and able to work under pressure
- Work on weekends and Public Holidays
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