Assistant Manager Events-Conrad Bengaluru

Job Description Job Number:

Assistant Manager Events-Conrad Bengaluru (Job Number: HOT0C6US
)

Conrad Bengaluru 25/3, Kensington Rd, Halasuru, Someshwarpura Bengaluru 560008

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Double Tree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Assistant Manager Events is responsible for the successful handling of groups involving 10 or more guestrooms. This role, under the general guidance and supervision of the Events Manager, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned.

• Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
• Prepare proposals / contracts for leads / inquiries received from Sales Managers.
• Follow through from negotiation until departure for events assigned.
• Liaise with clients on finalizing details and give professional advice on set‑ups and planning of events.
• Practice up‑selling at all opportunities to maximize revenue.
• Ensure effective communication with clients and internal departments, disseminating groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre‑event meetings.
• Maintain close coordination with respective departments on organizers’ requirements and last‑minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
• Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
• Regularly review master account postings to ensure postings are correctly done, reviewing bills with organizers regularly so as to eliminate adjustments needed on final invoice.
• Maintain close communication with concerned Sales Managers during the process.
• Work with concerned Sales Managers during post‑event meetings and on post‑event follow‑ups such as sending thank you letters or post‑event critique forms.
• Verify total charges and layout of invoices prepared by Accounts and send out to organizers.
• Obtain feedback from clients and follow through with the necessary actions.
• Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any).
• Maintain the active event profile database and group chart.
• Establish and maintain files of major accounts and assist the Director of C&E in maintaining the Accounts Management System.
• Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
• Actively participate in achieving departmental goals which contribute to the Marketing budget.
• Closely monitor accounts revenue and business production.
• Provide feed‑back on market trends and keep updated with client relationships and overall business goals through close communication with the C&E Sales Managers and Director of C&E.
• Maximize up‑selling opportunities whenever possible.
• Assist the Director of C&E in the forecasting of group room nights and banquet revenue.
• Arrange relationship building visitations when necessary.
• Cross‑sell other Hilton hotels.
• Handle inquiries for re‑booking of business and new leads when Sales Managers are not available.
• Closely communicate with concerned Sales Managers regarding progress on the negotiation process.
• Con…