Linen Porter

Join Firmdale Hotels, a prestigious and award-winning collection of boutique hotels situated in the heart of London and New York. Our commitment to excellence, creativity, and exceptional service has set us apart in the hospitality industry. At Ham Yard Hotel, one of our most vibrant and dynamic locations, we pride ourselves on creating unforgettable experiences for our guests.

We are excited to offer an opportunity for a dedicated Linen Porter to become a part of our highly successful team at Ham Yard Hotel. As a Linen Porter, you will play a crucial role in ensuring our guest rooms, public areas, and back‑of‑house spaces are maintained to the highest standards.

• Efficiently collect and deliver linen across all hotel departments, ensuring timely and organised distribution.
• Sort and separate used linen for return to the laundry team, maintaining stock levels in all linen cupboards.
• Support the Room Attendants by ensuring all linen is clean, fresh, and readily available, contributing to a seamless guest experience.
• Work closely with a team of ambitious, friendly, and hardworking individuals in a fast‑paced, hands‑on environment.

• Demonstrate excellent attention to detail to uphold our high standards of cleanliness and presentation.
• Show a passion for providing excellent customer service, enhancing the guest experience.
• Exhibit strong organisational skills to manage your tasks efficiently and effectively.
• Possess effective communication skills to work harmoniously within the team.
• Thrive in a collaborative environment, contributing positively to the team dynamics.
• Ability to work under pressure and adapt to the fast‑paced demands of the role.

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real‑time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Firmdale Hotels is an international, award‑winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cates 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cates 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cates 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.