Room Attendant

Room Attendant, Housekeeping
39 hours, 5 days per week
Were looking for a Room Attendant  to join our Housekeeping  team.
Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worlds most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Hyde Park is Londons most iconic address. Its another world; a world of oriental luxury and the most attentive service. A world thats all about our guests.
As a Room Attendan  t Mandarin Oriental Hyde Park, London,  we expect from you:
To consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests

To  ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests

Ensures the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests

To ensure that all guest rooms are cleaned, stocked and maintained to the standard required

To report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Floor Manager.

As a Room Attendant  ,   you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from   morning to evening  (including weekends and bank holidays), flexibility is required. We also offer an evening shift from Monday to Sunday, with 20 hours over a 5 days a week. Shift patterns are in the evening, with shift hours running from 17:00pm to 21:30pm, flexibility is required.
To be a successful Room Attendant  candidate  , you   will ideally have previous experience in a similar role, ideally in a luxury environment, excellent attention to detail, ability to work under pressure and most importantly, genuine interest in providing outstanding service to our guests.

Our commitment to you:
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, its important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
50% F&B & Spa discount on property
Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
Complimentary Westfield Healthcare cash plan, children added at no extra cost
Colleague Experience Stay in-house with breakfast included upon completed probation
Friends & Family hotel rate and Spa discount
1 paid Charity Day per year to dedicate to a charity of your choice
Season ticket loan & cycle to work scheme
£750 recruitment referral bonus
Free meals on duty & uniform dry-cleaning services
Increased holiday entitlement with Length of Service, up to 33 days off
Subsidized podiatry sessions with our incredible…