Reception and Hospitality Host

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging. Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are currently recruiting for a Reception and Hospitality Host to join our front of house team in the Marylebone offices of a brand‑new Portico client in the financial services industry. The friendly welcome from our Reception and Hospitality Host sets the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office.

So, the role is not just the meet and greet on reception. It includes the delivery and operation of the onsite hospitality, catering, meeting room set‑up, and IT troubleshooting service.

The Reception and Hospitality Host will be proactive in dealing with requests, diligent with booking rooms and motivated to deliver a consistently great service. They will need to deal with enquiries from a varied guest base, answering queries and requests in a timely manner. It is extremely important that the successful candidate can communicate effectively with people at all levels, building strong working relationships with their colleagues, clients and other service partners.

Shift pattern: 40 hours per week, with 8‑hour shifts between 7 am and 6 pm, Mon‑Fri. Salary: £33,000.

The successful Reception and Hospitality Host will have previous experience working in a customer service role, preferably within a high‑end corporate or hotel environment. They will be outgoing and friendly, with a passion for customer services. They will also maintain a professional appearance and possess the ability to communicate clearly via all media.

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24‑hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high‑street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people