Receptionist, Hospitality ​/ Hotel ​/ Catering

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Ritz Restaurant Department as a Restaurant Receptionist.

As a Restaurant Receptionist, you must be passionate in delivering and conveying service excellence both in person and over the phone. This role requires you to provide a warm and friendly meeting and greeting service and to take reservations for the Michelin Star Ritz Restaurant. You must be fully conversant with all of our menus within the Restaurant and be knowledgeable of all other Food & Beverage and Hotel Outlets.

Your role encourages you to up‑sell rooms and cross‑sell to our Food & Beverage Outlets.

• Strong administrative skills and computer knowledge
• Relevant experience in a 5‑Star or fine dining property
• Awareness of luxury service standards
• Excellent customer service skills
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme(£600)
• Training Fund Assistance

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.