Reservations Agent, Pre St. Regis

Job Number:

Job Category: Reservations

Location: 37 Conduit Street, London, United Kingdom, W1S 2YF

Schedule: Full Time

Located Remotely? No

Position Type: Non-Management

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite', a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As a Reservations Agent, you will play a key role in shaping the first stage of the guest journey, delivering a seamless and personalised booking experience that reflects the elegance and standards of the St. Regis brand. Acting as a primary point of contact, you will manage reservations with precision, professionalism and a strong focus on guest satisfaction, ensuring every interaction is handled with care and attention to detail.

• Process all reservation requests, changes and cancellations accurately and efficiently
• Identify guest needs and recommend appropriate room types, rates and packages
• Verify room availability and confirm bookings in line with hotel policies
• Explain booking conditions, including guarantees, special rates and cancellation policies clearly
• Record and accommodate guest preferences and special requests wherever possible
• Provide detailed information about hotel facilities, services and room features
• Maximise revenue through effective selling techniques and upselling opportunities
• Maintain accurate records within the reservation system, ensuring all data is up to date
• Apply correct codes and rates for special reservations, including corporate, travel agent and promotional bookings
• Handle guest enquiries and concerns professionally, following escalation procedures when required
• Collaborate with Front Office, Sales and other departments to support a seamless guest experience
• Maintain confidentiality of guest information and adhere to company policies and procedures

• Previous experience in reservations, Front Office or guest services, ideally within a luxury hotel environment
• Strong understanding of reservation processes, systems and revenue optimisation
• Excellent communication and telephone skills, with a polished and professional approach
• Strong attention to detail and accuracy in handling bookings and guest information
• Ability to work efficiently in a fast‑paced, high‑standards environment
• Strong organisational skills, with the ability to manage multiple tasks simultaneously
• A proactive and service‑driven mindset, anticipating guest needs and preferences
• Confidence in using computer systems and reservation platforms
• Impeccable personal presentation aligned with luxury brand standards
• A collaborative approach, working closely with multiple departments to ensure guest satisfaction

• Premium e-learning platform access
• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to Benefit Hub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide
• Clear pathway for internal promotions and transfers
• Cross‑department training to refine your craft and broaden your expertise
• Expert‑led development programmes
• Continuous learning through structured programmes
• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year‑round wellbeing initiatives and wellness activities
• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.