Receptionist, Hospitality ​/ Hotel ​/ Catering

About the Role

This is a unique opportunity to join RIU Plaza London The Westminster as a Receptionist. In this role, your primary responsibility will be to provide exceptional customer service and ensure smooth operations at the front desk. You will be the first point of contact for guests, handling check‑in and check‑out procedures, managing reservations, and providing information and assistance. Your friendly and professional demeanour will contribute to creating a positive and welcoming atmosphere for our guests and the rest of the team.

• Assisting guests with check‑in and check‑out procedures, ensuring a smooth and efficient process.
• Handle guest inquiries, requests, and complaints in a timely and professional manner ensuring guests’ satisfaction is always reached.
• Maintaining accurate and up‑to‑date guests’ records and reports.
• Collaborating with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience is delivered.

• Friendly, professional, and highly organized individual
• Strong verbal and written communication skills
• A proactive, team‑oriented attitude

A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London The Westminster enjoying the following compensation & benefits:

• Gross annual salary: £29,707
• Annual leave: 28 days per year (Including public holidays).
• Birthday: is for celebrating, so have the day off on us!
• Bank holidays: paid time and a half
• Free meals: while on duty.
• Pension Scheme.
• Comprehensive training and development programs to enhance your skills and foster professional growth.
• Discounts in other associated businesses such as Gymbox
• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.