Safety and Security Officer

We are recruiting a Duty Security Officer to join the 5 Star May Fair Hotel, part of Edwardian Hotels London.

• Maintain constant awareness of hotel activity, ensuring the safety and security of all guests, employees, and assets.
• Conduct regular patrols of guest floors, public areas, back‑of‑house spaces, and perimeter zones.
• Respond promptly and professionally to incidents, emergencies, and guest concerns.
• Monitor CCTV, access control systems, and alarm panels in accordance with hotel protocols.
• Support the management of lost property, incident reporting, and daily security logs.
• Assist with VIP arrivals, high‑profile events, and crowd management when required.
• Enforce hotel policies while delivering exceptional guest service.
• Liaise with external emergency services when necessary.

We’re looking for someone who brings professionalism and warmth. You will thrive in a luxury environment where discretion, calmness, and attention to detail are essential.

• Previous experience in hotel security, corporate security, or a similar guest‑facing role.
• A valid SIA Door Supervisor or Security Guarding licence.
• Strong communication skills and a confident, approachable manner.
• The ability to remain composed under pressure and handle sensitive situations with discretion.
• Excellent observational skills and a proactive mindset.
• Flexibility to work shifts, including nights, weekends, and bank holidays.

• Competitive salary.
• 28 days holiday per annum including bank holidays, increasing with long service.
• Complimentary hot meals, salad bar, and unlimited beverages provided daily.
• Refer a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels.
• Preferential accommodation rates for all Edwardian Hotels for hosts, their families and their friends.
• Access to a discount platform for the most popular stores and outlets.
• Auto enrolment into our company pension scheme.
• Regular social events across all hotels.
• Annual company recognition events held in January each year.
• Wellbeing champions across all of our hotels.
• Access to our company doctor for medical appointments and occupational health support.
• Access for all hosts to our online learning platform Edwardian Academy.
• Opportunities for promotion and a wide range of training programs to support your development.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process.