Night Receptionist Job London area,Greater London England UK,Hospitality / Hotel / Catering

Location: Greater London

Salary: £27,540 per annum
Job Type: Permanent

Hours:

Full-time
Town:
London

The Guardsman is a new 59 room, luxury hotel in St. James's. Alongside these rooms are six residences intended for longer-term stays. With the scale, familiarity and feel of a club, The Guardsman is a home from home that will inspire both loyalty and longer stays. The hotel has an unmistakably British feel that befits its proximity to such iconic landmarks as Buckingham Palace and The Palace of Westminster.

Whilst the scale and ambiance are more reminiscent of a club than a hotel, the interiors have a bright, modern and relaxed feel that is lent a very British character with a few, carefully chosen, traditional and quirky embellishments.

We are currently recruiting for a Night Receptionist to join our Truly Talented team.

Reporting to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

£27,540 per annum
Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
28 days holiday, including bank holidays, increasing yearly to 33 days
Discounts across retail, restaurants, events and more through our benefits & rewards portal
Access to our Employee Assistance Line to support your Mental Health and Wellbeing
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
Yearly complimentary Axiom Xcape stayover after one year of service
A growing team with great training, progression, and promotion opportunities
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
Free meals while on shift
Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Night Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities will include but are not limited to:

To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach
To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained
Assist in the general running of the hotel at night and support other departments in setting up for the next day
To continuously improve the quality of the hotel's services
To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after
To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention
To promote the company values and behaviours at all times
The ideal person for this role will be enthusiastic about change, focused on details and trusting
To be flexible Day & Night Operations

The core skills and experience required to succeed:

Truly passionate about the Hospitality Industry
Previous experience as a receptionist is preferred but not necessary
Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories
Excellent personal presentation
Ability to function independently with a minimum of supervision
You are a night owl, comfortable working during the night time
Excellent communication skills, the ability to communicate verbally and in writing
To be an enthusiastic team player with a flexible approach

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Guardsman Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences…