Duty Manager

About the Role

As Duty Manager, you’ll be the face of the hotel during your shift—ensuring seamless operations, supporting all departments, and creating memorable moments for our guests. You’ll lead by example, resolve issues with confidence, and uphold the highest standards of service and hospitality.

• Act as the senior manager on duty, overseeing daily hotel operations
• Lead and support front-of-house teams to deliver exceptional guest service
• Handle guest feedback and resolve issues promptly and professionally
• Ensure health & safety, security, and brand standards are maintained
• Collaborate with department heads to ensure smooth handovers and communication
• Support training and development of team members

• Proven experience in a supervisory or management role within a luxury or lifestyle hotel
• Strong leadership and problem‑solving skills
• Excellent communication and interpersonal abilities
• Calm under pressure and thrives in a fast‑paced environment
• Flexible with working hours, including evenings, weekends, and holidays

• Employee discounts on bedroom rates across the LGH hotel portfolio
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support, fitness videos, recipes, active living advice
• Wellbeing podcasts and television content
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.