Front Office Manager

Join Andaz London Liverpool Street, a five‑star lifestyle hotel located in the heart of vibrant East London. The hotel features 267 guestrooms and suites, a range of dining options and 14 unique meeting and event spaces, creating a diverse and fast‑paced environment for colleagues.

• Ensure that all Hyatt regulations are strictly observed and respected.
• Work closely with the Executive Housekeeper and his/her assistants to ensure that rooms are ready on time and to reduce waiting time.
• Work closely with the Director of Engineering to coordinate preventive maintenance.
• Supervise the Assistant Front Desk Manager to make sure that s/he achieves their goals and continue to support their development.
• Work closely with Guest Services to improve both the arrival and departure experience.
• Review daily the rate variance to ensure that the proper rates are consistently applied.
• Ensure that open folios and paymasters are properly monitored and closed on time.
• Monitor the implementation and use of Colleague Advantage.
• Supervise the Front Office team training.
• Work with HR to develop the Front Office team.
• Ensure that we achieve our Enrolment Success Rate target.
• Maximize upsell opportunities.

You are an experienced and highly organised Front Office professional with a strong background in the hospitality industry. You have proven experience in a similar Front Office Manager role within a hotel environment, with a solid understanding of front desk operations, reservation systems, and guest service standards. You are a natural leader, confident in supervising and motivating a team while ensuring exceptional guest experiences at all times.

With excellent communication and problem‑solving skills, you handle guest enquiries and concerns with professionalism and efficiency. You thrive in a fast‑paced environment, have a keen eye for detail, and work collaboratively with housekeeping and other departments to ensure smooth day‑to‑day operations. A strong customer‑focused mindset and commitment to service excellence are at the heart of everything you do.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also for your family and friends from the day you start
• Free monthly massages
• Access to the hotel gym
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide