Receptionist, Hospitality ​/ Hotel ​/ Catering

Become a Londoner

Welcome to The Londoner, a chic boutique hotel with 15 floors, located in the heart of Leicester Square. We are seeking hospitality professionals whose talents and ambition will meet our guests' exacting standards while advancing their own careers in a company that recognises and rewards excellence.

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• Handle all aspects of the guest journey – delivery of maximum service during check‑in and check‑out, rooming and providing general London knowledge.
• Manage cash payments and a float in accordance with company standards.
• Respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• Assist with the daily completion of admin tasks within the department.
• Anticipate guest needs, ensuring all requirements during their stay are fulfilled to make them feel special and to recognise returning guests; promote hotel amenities and outlets and arrange in‑house services as required.
• Gather and update guest information in the client database, using details proactively to provide a truly personal service.

• Previous hotel reception experience, ideally within a 4‑ or 5‑star operation.
• Experience with IT applications including Opera, Office 365, Sales Force and Review Pro.
• Excellent attention to detail and customer‑service skills.
• Impeccable command of the English language, both written and spoken.

• Competitive salary
• 28 days holiday per annum, including Bank Holidays, increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend‑a‑Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for hosts, their family and friends
• Access to a discount platform for popular stores and outlets
• Auto enrolment into the company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Well‑being champions across all hotels
• Access to a company doctor for medical appointments and occupational health support
• Access for all hosts to the online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.