Casual Executive Lounge Host

Job Identification: 212475

Job Category:
Guest Services, Operations, and Front Office

Job Schedule:

Part time

Salary: £13.79 per hour

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time.

Whether you are currently on full-time employment, education, or just looking to make some extra money, this may be the job for you!

• Hourly Rate of £13.79 per hour
• We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost
• Opportunity to work additional hours when you can
• Free and healthy meals when on duty
• Modern and inclusive Team Member’s area

Picture yourself brightening someone’s day. As a Casual Executive Lounge Host, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Manage pre-arrival details:
  Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival
• Coordinate group arrivals:
  Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience
• Delight our guests:
  Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events
• Provide phone support:
  Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a global leader in hospitality, Hilton welcomes more than 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. The culture has earned recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.