Night Luggage Porter

St Ermin's Operating UK Limited - Concierge Description

We are looking for an organised Night Luggage Porter to join the team here at St Ermin’s Hotel.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath‑taking hospitality to our guests but also to create a workplace that becomes a role model to others.

• Great salary and service charge – The more we make, the more you make!
• Fun, Love & Energy – Not just a slogan, it’s just who we are.
• The best staff canteen in London! – Breakfast, Lunch & Dinner.
• Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
• Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
• An opportunity to experience and collect great memories that will last with you forever.

As a Night Luggage Porter
, you will ensure to follow all standards of procedure to ensure that a high standard of customer service is provided, and our hotel guests comfort, satisfaction and safety is catered for in a friendly, helpful, efficient, and personalized manner at all times.

• To maintain a high‑profile presence in the hotel lobby area and be accessible to guests and clients at all times.
• To ensure all guest and customer requests or needs are given priority over any other task and that they are treated in a courteous and helpful manner at all times, to present the very best possible first and last impression of the hotel, its staff, services and facilities.
• To ensure that all work areas the lobby and other designated public areas are kept clean and tidy to the required standards.
• To possess accurate and up to date knowledge and information and be able to answer guests’ general tourist enquiries, regarding details about transport and directions to major tourist attractions, shows, tours and events in and around London and the UK.
• To ensure all clock rounds and kitchen checks are carried out correctly (twice nightly), and that any problems arising are reported to the Night Managers logbook.
• To ensure all documentation regarding car park charges is always neat and accurate.
• To meet and greet or obtain guest taxis as and when required or requested.
• To ensure all guest or customer complaints, compliments or comments on any important matters are reported to the head Concierge, Duty Manager and or other members of the Hotel Management.
• To carry out any other reasonable request made by a member of the Hotel Management Team and hotel guests to the best of your ability.

Note:

This description is not intended to establish a total definition of the job, but an outline of the duties.

You will have to be eligible to work in the UK to be considered for the role.