Front Office Manager

Front Office Manager

Salary: £49,700 + Tronc

• Ensure that all Hyatt regulations are strictly observed and respected.
• Work closely with the Executive Housekeeper and his/her assistants to ensure that rooms are ready on time and to reduce waiting time.
• Work closely with the Director of Engineering to coordinate preventive maintenance.
• Supervise Assistant Front Desk Manager to make sure that s/he achieves his/her goals and continue to support his/her development.
• Work closely with the Guest Services to improve both the arrival and departure experience.
• Review daily the rate variance to ensure that the proper rates are consistently applied.
• Ensure that open folios and paymasters are properly monitored and closed on time.
• Monitor the implementation and use of Colleague Advantage.
• Supervise the Front Office team training.
• Work with HR to develop the Front Office team.
• Ensure that we achieve our Enrolment Success Rate target.
• Maximize Upsell opportunities.

You are an experienced and highly organised Front Office professional with a strong background in the hospitality industry. You have proven experience in a similar Front Office Manager role within a hotel environment, with a solid understanding of front desk operations, reservations systems, and guest service standards. You are a natural leader, confident in supervising and motivating a team while ensuring exceptional guest experiences at all times.

With excellent communication and problem‑solving skills, you handle guest enquiries and concerns with professionalism and efficiency. You thrive in a fast‑paced environment, have a keen eye for detail, and work collaboratively with housekeeping and other departments to ensure smooth day-to-day operations. A strong customer‑focused mindset and commitment to service excellence are at the heart of everything you do.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free monthly massages
• Access to the hotel gym
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide