Receptionist, Hospitality ​/ Hotel ​/ Catering

We are seeking a welcoming Receptionist to join the Claridge’s Front Office team.

Claridge’s Front Office department is at the heart of the guest experience from the moment guests step through our iconic revolving doors. Working within the team, you will be in a polished, fast-moving environment, where professionalism, warmth and impeccable attention to detail define every interaction. You are the face of the hotel, welcoming guests, anticipating needs before they’re spoken and ensuring every stay begins and ends flawlessly.

As Receptionist you will be responsible for:

• Creating renowned memorable experiences for all our guests.
• Checking our guests in and out, escorting them to their rooms and showing them the different outlets within the hotel.
• Assisting with any guest queries and being fully familiar with all hotel services
• Building rapport with each individual guest, in order to create emotional bonds.
• Taking reservations and ensure that all instructions are carried out and processed accordingly.
• Handling cash and foreign currency exchange.

Successful candidates for our Receptionist opportunity will:

• Have worked in a similar role, within a five star or fine dining environment.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay
  * including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount
  * across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

* Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.