Valet Attendant

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

Salary:
Competitive Salary + Service Charge

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.

• Provide a professional and personalised valet, laundry, dry-cleaning, and seamstress service to guests, ensuring all requests are completed accurately, efficiently, and within agreed timelines.
• Receive, record, process, and return guest garments, ensuring all items are correctly logged and any discrepancies or garment damage are communicated promptly to the guest.
• Carry out clothing alterations, repairs, pressing, and garment care services for guests and colleagues while maintaining the highest quality standards.
• Collect, sort, count, and coordinate the delivery and collection of guest laundry and dry-cleaning items, ensuring accurate record-keeping and billing.
• Inspect garments returned from external laundry providers, reporting and following up on any quality concerns, shortages, or damages.
• Maintain the valet area, equipment, and work spaces in a clean, organised, and safe condition, ensuring all equipment is properly maintained and faults are reported immediately.
• Handle guest requests professionally and courteously, delivering personalised service and ensuring guest satisfaction at every stage of their stay.
• Adhere to hotel policies, health and safety procedures, and housekeeping standards, while maintaining accurate handovers, lost property records, and operational documentation.

We are looking for a detail-oriented and service-focused individual with previous experience in a valet, laundry, seamstress, or housekeeping role, preferably within a luxury hotel environment. The successful candidate will have excellent organisational skills, a keen eye for detail, and experience in garment care, alterations, and fabric repairs. A strong commitment to delivering exceptional guest service, alongside the ability to work independently and manage multiple priorities, is essential.

The ideal candidate will be professional, trustworthy, and able to maintain the highest standards of quality, presentation, and confidentiality at all times.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps: Apply today for this Valet Attendant role and start your journey with Hyatt Hotels!