Senior Receptionist

GAUCHO is looking for an enthusiastic and experienced Senior Receptionist to join our GAUCHO Richmond team! The ideal candidate will have a passion for hospitality and a hunger to develop, grow, and succeed within a busy, fast paced, high end environment. They will have experience as a receptionist, an outgoing personality that works well within a team demonstrating empathy and kindness towards others.

They will be a GAUCHO ambassador.

• 50% off your food bill at all GAUCHO’s.
• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.
• Career development and progression.
• Breakfast and dinner provided on every shift worked.

• Work with the reception team to offer an unforgettable experience to all Gaucho guests on arrival, departure and during their visit.
• Ensure all GAUCHO reservations are processed professionally and accurately.
• Support and assist the management team to maximise sales revenues through cover driving and business optimisation.
• Be the face of GAUCHO and demonstrate service excellence through heightened hospitality.

• Assist leading the reception team to success.
• Be a team player and work well within a fast-paced environment.
• Demonstrate a positive approach to own role and teamwork.
• Be friendly, welcoming and approachable.
• Be professional and respectful at all times.
• Have fun and create a warm and welcoming atmosphere at reception.
• Ability to use booking systems correctly and consistently use guest notes.