Front Office - Doorperson

Overview

At Kimpton Fitzroy London
, we are looking for a Door Person to join our In Concierge team.
Kimpton Fitzroy Hotel is an iconic 19th-century building that blends historic charm with contemporary luxury. Located on the eastern side of Bloomsbury’s Russell Square, it sits just a 2‑minute walk from Russell Square tube station. The Piccadilly line runs 24 hours on Fridays and Saturdays, offering excellent connectivity.

As a Door Person, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences. The Door Person has a significant influence on the guest’s first impression of the hotel, so you need to be warm, friendly, and passionate about the hotel and local area.

Stand near the front door to welcome guests as they arrive or depart, and assist with carrying guest luggage when required. Provide exceptional service, counselling, and travel information in a decorative, welcoming and personable manner. Assist guests receiving services that require a concierge level of support, including proof of  other requests. Maintain close awareness of the local community and provide knowledge about attractions, activities and events for guests.

Previous front office experience in a hotel environment, knowledge of Opera or a similar PMS, and excellent communication skills are required. You must be able to handle guests’ questions and concerns with speed and professional manner, and demonstrate a unique and outgoing personality. A passion for service and a strong understanding of the impact of the role on the overall guest experience are also essential.

• £14.42 per hour (£29,993.60 annual salary) plus great IHG perks
• 28 days holiday each year, including bank holidays, which may increase up to a maximum of 33 days pro rata after further service; volunteering days are also available
• Free meals on duty
• Wagestream – a financial wellbeing app that lets you save, track and withdraw your pay as you earn it
• Worldwide employee and friends & family hotel room discounts
• Discounts off your supermarket shop, other shopping, and experiences through our portal
• Professional career development with IHG Leadership programmes plus access to a digital online learning platform and numerous other learning and development opportunities
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Support for personal growth and development

You must meet the legal requirements to work in the UK.
IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we firmly believe that all colleagues deserve equal treatment and opportunities to develop and grow. We provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.