Night Manager

Night Manager – Hyatt Regency London Blackfriars

Salary: £34,000 per annum + Service Charge

About Hyatt Regency London Blackfriars: Located next to Blackfriars Station in the heart of the City of London, this Grade II listed five‑star hotel features 205 stylish guestrooms and suites, versatile meeting and event spaces, and a range of dining options including NYnLON and Leaf and Cane.

Job Summary: The Night Manager leads all hotel operations during the night shift, ensuring guest satisfaction, safety, and seamless coordination across departments.

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Serve as manager on duty, addressing complaints, problem‑solving, disturbances, special requests and any other issues that may arise.
• Manage the night shift in the department, ensuring all employees perform their assigned tasks and coordinating Front Office activities with other departments.
• Welcome guests in a friendly and helpful manner, ensuring public areas are kept clean and tidy.
• Participate in decision‑making regarding guest relocation during overcapacity situations, coordinating with the Front Office Manager or Manager on Duty before shift start.
• Perform the full night audit.
• Monitor and develop team member performance, including supervision, scheduling, nightly work assignment, training, counseling, evaluations, recognition and reward.
• Ensure Front Office staff adhere to hotel standards, policies, procedures, and the employee handbook; coach, train and correct where needed.

You are a dynamic team leader with strategic vision and hands‑on operational expertise. You are passionate about creating exceptional guest experiences, inspiring and coaching your team to deliver personalized, high‑quality service daily. You are commercially astute, with proven experience driving revenue, profitability, and brand visibility across multiple venues. Adaptable and collaborative, you thrive in a fast‑paced environment while fostering a culture of care, growth, and innovation.

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays for you and your family and friends from day one.
• Free meals on duty.
• 50 % discount on food and beverages at selected Hyatt Hotels.
• Uniform provided and laundered complimentary.
• Headspace membership and access to the Employee Assistance Programme.
• Continuous learning and development opportunities to provide a clear career path and promotion prospects across Hyatt Hotels worldwide.

Apply today for the Night Manager role and start your journey at Hyatt Regency London Blackfriars.