Floor Supervisor, Hospitality ​/ Hotel ​/ Catering

Floor Supervisor, Housekeeping

39 hours, 5 days per week

Floor Supervisor – Your role is to lead the Housekeeping team at Mandarin Oriental Hyde Park, London, ensuring impeccable standards, efficient operations, and exceptional guest service.

We’re looking for a
Floor Supervisor to join our Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity, respect, a growth mindset, and a commitment to excellence?

Mandarin Oriental Hotel Group is an award‑winning operator of luxury hotels and resorts worldwide. Mandarin Oriental Hyde Park is London's most iconic address, renowned for oriental luxury and attentive service.

• Inspect vacant and occupied rooms to assess cleanliness, missing guest amenities, and supplies.
• Identify and report problems to Room Attendants, follow up by documenting actions and enhancing team performance.
• Ensure all departure rooms are checked, released promptly for re‑let, and meet time‑line requirements.
• Manage guest and cleaning supplies, staying within a pre‑established budget and submitting weekly approvals to management.
• Brief Room Attendants on all information and changes from the daily Housekeeping briefing.

Shift pattern
:
Rotating shifts Monday‑Sunday, 39 hours per week. Patterns include morning, evening, night, weekends and bank holidays. Flexibility is required.

To be a successful Floor Supervisor candidate you must have exceptional organisational skills, meticulous attention to detail, and prior experience in a 5‑star luxury environment.

• Learning & Development programmes for career growth.
• MOstay programme – complimentary nights and attractive rates worldwide.
• Health & Wellness benefits, including a variety of programmes.
• Retirement plans based on length of service and role.
• Discounts on 500+ retailers, gym memberships, travel deals.
• 50% F&B & Spa discount on the property.
• Special MO discount at Anytime Fitness gyms (£30 per month or £300 per annum).
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience Stay in‑house with breakfast after probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year.
• Season ticket loan & cycle‑to‑work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry‑cleaning services.
• Increased holiday entitlement up to 33 days based on service.
• Subsidised podiatry sessions.
• Free Life Assurance benefits while in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

The hotel is proudly certified by the Global Sustainable Tourism Council (GSTC). Sustainability is embedded in corporate culture and decision‑making, focusing on single‑use plastic elimination, ethical supply chain, community engagement, technology practices, and waste reduction.

We promote an inclusive culture, treating all colleagues fairly and with respect, regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion. Bullying, intimidation, discrimination, and harassment are not tolerated.

All candidates must have the right to work and live in the UK. Documented evidence of eligibility is required as part of the recruitment process.

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