Night Manager

Overview

Night Manager at Hyatt Regency London Blackfriars: oversee night operations, guest satisfaction and safety, and manage the Front Office during the night shift.

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Act as manager on duty for the hotel, handling complaints, problem solving, disturbances, special requests and other issues that may arise.
• Manage the night shift in the department, ensuring all employees perform assigned tasks and coordinating Front Office activities with other departments.
• Welcome guests in a friendly and helpful manner; ensure public areas are kept clean and tidy.
• Participate in decision-making on guest relocations for nights with overcapacity; coordinate with the Front Office Manager and/or Manager on Duty prior to shift start.
• Perform the full night audit.
• Monitor and develop team member performance, including supervision, scheduling, assigning nightly work, training, counseling and evaluations, and delivering recognition and rewards.
• Manage and monitor Front Office department activities to ensure adherence to standards, hotel policies and procedures, coaching, training and corrective actions where needed.

You are a dynamic Team Leader with a balance of strategic vision and hands-on operational expertise. You are passionate about delivering exceptional guest experiences, and you coach your team to provide personalized, high-quality service daily. You are commercially astute with proven experience driving revenue, profitability and brand visibility across venues. You thrive in a fast-paced environment and foster a culture of care, growth and innovation.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you, family and friends from day one
• Free meals on duty
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to the Employee Assistance Programme
• Continuous learning and development opportunities with a clear career path and promotion opportunities across Hyatt Hotels worldwide

At Hyatt, we care for people so they can be their best. Our values are Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Hyatt is a global network with a strong emphasis on diversity, equity and inclusion.

Join a team that is making travel more human—Connected and Sustainable. Your individuality is celebrated. Hospitality is a career for people who care.

Apply today for this Night Manager role and start your journey at Hyatt Regency London Blackfriars!