Night Auditor

About the role

We are searching for a fun and enthusiastic full-time Night Auditor at Novotel London Blackfriars. The Night Auditor reports to the Front Office Manager and works under the direction of the Night Manager during overnight operations. As the hotel’s representative overnight, you will act on behalf of senior management, meeting guest expectations while ensuring a smooth and efficient night operation.

You must be fully flexible across week nights and weekends, with shift patterns generally alternating between 8:45 pm until 7:00 am or 9:45 pm – 8:00 am, four days per week. Some flexibility is also required for occasional day shifts to cover annual leave and sickness.

Success in this role requires strong organisational and communication skills, a keen eye for detail, and the ability to work independently.

• Conduct end‑of‑day financial audits, including reconciling accounts, verifying transactions, and ensuring accuracy of financial records.
• Facilitate check‑in and check‑out processes during overnight hours, ensuring accuracy of room charges, payments, and guest information.
• Generate and distribute daily reports summarising financial transactions, room occupancy, and other relevant information for management review.
• Act as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior management.
• Assist guests during overnight hours, responding to enquiries, handling reservations, and supporting late‑night arrivals and early departures.
• Proactively resolve guest concerns, aiming for positive and mutually beneficial outcomes.
• Monitor hotel safety and security systems overnight, working alongside the hotel’s dedicated security team, responding appropriately to incidents, alarms, or emergencies, and escalating issues as required.
• Assist with the preparation or service of the night menu and ensure guest requests for food or beverages are handled efficiently.

• Previous experience using a Property Management System (Opera Cloud desirable, but not essential).
• Exceptional customer service, communication, and time management skills.
• A friendly and warm personality with immaculate grooming and presentation.
• Ability to work unsupervised.
• Willingness to use initiative and strong problem‑solving skills.
• Proactive, resourceful approach with a high level of accuracy and attention to detail.

• Hourly rate: £15.30 per hour.
• Discount Card usable in Accor Hotels worldwide.
• Complimentary stays in UK hotels (Bonus Breaks Vouchers – subject to availability and T&C).
• Training and development.
• Additional holidays with service.
• And more: recommend a friend scheme;
  Employee Advisory Service.

Please note that the successful candidate must already have eligibility to work in the UK.