Night Receptionist; Maternity Cover - Shoreditch , East

Night Receptionist (Maternity Cover) - Shoreditch House, East London

E1 6AW

7 Month Fixed Term Contract - Maternity Cover

At Soho House, as the Night
Receptionist
, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check‑in and check‑out, and efficient handling of reservations, guest inquiries, and front‑desk operations.

You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic:
  Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events:
  From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Ensure every member and guest is welcomed warmly and professionally during overnight hours, recognising members by name where possible and creating a calm, reassuring first impression.
• Manage incoming phone calls overnight, responding to general enquiries, late‑night requests, room‑related questions, and messages for members and teams, escalating where appropriate.
• Maintain strong knowledge of House operations, including opening hours, amenities available overnight, emergency procedures, and key contact points.
• Keep the reception desk and surrounding areas clean, organised, and presentable at all times, ensuring a safe and secure working environment.
• Support overnight guest movements, including late arrivals, early departures, and coordinating access to rooms or facilities where required.
• Proactively resolve guest queries and concerns in real time, escalating any issues to the Night Manager and ensuring follow‑up actions are clearly logged.
• Assist guests with lost property, coats, or personal items left at the House, following correct procedures.
• Build positive relationships with members and guests, sharing feedback, observations, and any red flags with the Night Manager or day team.
• Contribute to a welcoming and positive overnight atmosphere by remaining approachable, calm, and professional at all times.
• Support the Night Manager with onboarding and training of new night team members on Soho House standards and overnight service expectations.
• Maintain up‑to‑date knowledge of House events, facilities, and policies to confidently support guests and ensure consistent communication.

• 2–3 years’ experience in a front desk role
• Experience in luxury hospitality or private members clubs
• Strong leadership and team coordination skills
• Excellent verbal and written communication
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
• Calm under pressure and adept at resolving issues with a guest‑first mindset

As set forth in Soho House via  ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.