Luggage Porter

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location 10 Wardour Street, London, England, United Kingdom, W1D 6QF

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Join our vibrant team as our Welcome Ambassador at W London! Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

• You are the first face that our guests see when they arrive to W London, make it memorable!
• Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Being in the know:
  You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
• Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
• We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.
• Communicating with your team and other departments is key. The Welcome Office department will be on speed dial. Couldn’t live without them.
• Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
• Follow all company safety and security policies and procedures.

• Meals – Complimentary meals in the Green Room canteen.
• Service Charge – Paid each month.
• Learning and Growing – Access to the best digital and classroom‑based training resources and cross‑exposure opportunities.
• Apprenticeships – Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday – 28 days of holiday including public holidays (enhanced holiday benefit based on length of service).
• Uniform Provided – Dry cleaning included.
• Company Pension Scheme – Save for your future.
• Take Care – Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service.
• Celebrate – Awards and Recognition Celebrations.
• Benefit Hub – Access to further discounts for shopping, cinema tickets, technology and more.
• Events – Monthly Calendar of Associate Focused & Fun Events.
• Long Service Recognition – Dedicated appreciation events for reaching career milestones within the company.
• Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
• Food & Beverage Discounts – 20% discount in all F&B outlets within Marriott Properties.
• Spa Discounts – 30% discount in our Away Spa.

To be considered for this role, all applicants must have proven right to work in the United Kingdom.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.