Reception Supervisor

Salary – £27,040 per annum

Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora and Marriott Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

Rooms Controllers in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.

• Responsible for a smooth flow of the Rooms Controller day-to-day operations by ensuring allthetasks are proactively completed and executed.
• Assist the FOH departmental managers in administrative work and strive for the achievement of departmental goals
• Ensure that Marriott Brand Standards are correctly applied
• Deal withcrewqueries and maintain an accurate record of all correspondence
• Main point of contact for all crew bookings. Management of these,assigning and allocating rooms, updating sign in sheets and information.
• Manage crew PM rooms, ensuring these are billed correctly and on time.
• Plan ahead to make sure all groups and crew rooms are allocated correctly as to their requirements.
• Ensure follow up ofcrewno-shows charges, chargebacks and outstanding payments
• Be a pro-active member of the Front Office team, supporting the front of house team when required, checking in guests and crew, answering questions and queries from guests

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 4-star hotel experience in a similar role is a real advantage.
• Opera PMS experience is a plus.

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.