Front Office Agent

Job Description

Salary: £28,200 per annum

Location: Sir Devonshire Square, City of London

Working Hours: Full time, average 40 hours per week (4 shifts on, 4 days off)

• Extra time for you – Take up to 3 bonus days off every year (your birthday, moving day, and flex day)
• Mind & body perks – Local gym access and 24/7 EAP support line
• Financial wellbeing – Enhanced sick pay, retail discounts, and great rates on stays across Sircle Collection’s European hotels
• Feel‑good moments – Paid volunteer day and regular team socials
• Room to grow – Brilliant learning opportunities and career pathways across the UK and Europe

• Welcome guests with a warm smile and ensure they feel at home from arrival to departure
• Keep things running smoothly at the front desk, from check‑ins and check‑outs to taking payments
• Be the go‑to person for local recommendations and guest requests, creating little moments of delight
• Take ownership of bookings and guest communication across platforms like  and Expedia
• Work closely with the team to keep things clear and under control – even when it gets busy

• Experience in a front‑facing role within hospitality or a similar guest‑centric environment
• A friendly, professional communicator with solid spoken and written English
• Confidence using booking and front office systems such as Opera is a plus
• Someone who is organised, reliable, and takes pride in the details
• Flexible availability to work mornings, evenings, weekends, and holidays

We’re proud to be an equal opportunities employer. If you need adjustments to the process, email us at .

Please note:

You must have the right to work in the UK, as we are currently unable to sponsor visas.