Luggage Porter - Knightsbridge

Job Responsibilities

To tidy the luggage area and Concierge desk as required. To man the Telephone main switchboard as and when required. To ensure all requests are the Concierge desk are handled in a professional and courteous manner. To assist in the Security of the hotel by reporting any suspicious persons or happenings. To ensure a proper handover is prepared for the morning shift.

To deliver extra beds, turndown beds and clean rooms as requested by your line manager. To park cars safely when required and issue correct dockets with all details provided as blank filled in. To prepare the Banqueting Boards and assist in directing guests to functions. Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.

Reports any incidents, complaints, suspicious persons or safety hazards immediately.

• Must have UK driving license.
• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
• Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service.
• Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation.

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access - discount
• Dry cleaning of uniform or Business attire
• Meals on duty!