Night Receptionist; maternity Cover - Shoreditch , East

Overview

As the Night Receptionist at Soho House, you will be the first point of contact for members and guests, delivering exceptional arrival and departure experiences during overnight hours. Your role ensures a warm welcome, smooth check‑in and check‑out, and efficient handling of reservations, guest inquiries, and front desk operations.

• Welcome members and guests warmly and professionally, recognising members by name where possible.
• Manage incoming phone calls overnight, responding to general enquiries, late‑night requests, room‑related questions, and messages for members and teams.
• Maintain strong knowledge of House operations, including opening hours, overnight amenities, emergency procedures, and key contact points.
• Keep the reception desk and surrounding areas clean, organised, and presentable at all times, ensuring a safe and secure environment.
• Support overnight guest movements, including late arrivals, early departures, and coordinate access to rooms or facilities as required.
• Proactively resolve guest queries and concerns in real time, escalating any issues to the Night Manager and ensuring follow‑up actions are clearly logged.
• Assist guests with lost property, coats, or personal items left at the House, following correct procedures.
• Build positive relationships with members and guests, sharing feedback, observations, and any red flags with the Night Manager or day team.
• Remain approachable, calm, and professional at all times to contribute to a welcoming overnight atmosphere.
• Support the Night Manager with onboarding and training of new night team members on Soho House standards and overnight service expectations.
• Maintain up‑to‑date knowledge of House events, facilities, and policies to confidently support guests and ensure consistent communication.

• 2–3 years’ experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
• Calm under pressure and adept at resolving issues with a guest‑first mindset.

• Weekly pay.
• Team meals prepared by chefs while on shift.
• Soho Friends Membership with 50% discount on food and drink.
• Staff room rates.
• Health Cash Plan (option to add up to two additional dependents).
• Dental Plan (option to add up to two additional dependents).
• Birthday day off after 1 year of continuous service.
• Up to 50% staff discount on Cowshed, Soho, and Home.
• Impact days: 2 paid days per year to support a chosen charity.
• Free counselling sessions.
• Cookhouse Tonic program: food and drink training, events, and educational opportunities.
• Continuous training to develop personal and professional skills.
• Access to team events such as fitness sessions, cinema screenings, and art classes.